Refund and Returns Policy – vapx

Last updated: May 2026
Brand Slogan: Cutting-Edge for the People
Magic Bean Slogan: Reach new heights
Website: shop.vapxtech.com

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Due to health and safety regulations for cannabis vaporizers and hemp oil cartridges, certain items cannot be returned once opened or used (see below).

Non‑returnable items

The following types of goods are exempt from being returned:

• Opened or used vaporizer cartridges / pods (including Magic Bean products) – for hygiene and safety reasons.
• Any hemp oil or cannabis extract product that has been removed from its sealed packaging.
• Batteries or electronic devices that show signs of use, tampering, or damage caused by the user.
• Gift cards.
• Downloadable software or firmware updates.
• Hazardous materials, flammable liquids, or gases – includes certain vape batteries and cleaning solutions.

Conditions for returns

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer. All returns must be sent to the address provided below.

Partial refunds may be granted in the following situations:

Any item that is not in its original condition, is damaged, or has missing parts due to our error will receive a full refund. If the issue is caused by the user, no refund is given.

The item is defective but shows minor signs of use (only eligible for partial refund).

The original packaging is missing or damaged but the product itself is unused.

The return is requested more than 30 days but less than 45 days after delivery – a 20% restocking fee may apply.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5–10 business days.

Late or missing refunds

If you haven’t received a refund yet:

If you’ve done all of this and still have not received your refund, please contact us at returns@vapxtech.com.

1. Check your bank account again.

2.Contact your credit card company – it may take some time before your refund is officially posted.

3.Contact your bank – there is often processing time before a refund is posted.

Sale items

Only regular‑priced items may be refunded. Sale items cannot be refunded, but may be exchanged for store credit under certain conditions.

Exchanges

We only replace items if they are defective or damaged upon arrival. If you need to exchange a defective vaporizer or pod for the same item, send us an email at exchanges@vapxtech.com and send your item to the physical address below.

Note: For defective pods or cartridges, we may require batch number and photo/video evidence before approving an exchange.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.

If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will be notified of the return.

Shipping returns

To return your product, you should mail your product to:

vapx Returns Department
[Your physical address – insert here]
For privacy and safety, please do not write “cannabis” or “vape” on the outside of the package unless required by local law. Contact us for return instructions first.

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non‑refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

For items valued over $75, we strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item without tracking.

Age & legal compliance

vapx products are for adult use only (21+ or legal age in your jurisdiction). By making a purchase, you confirm your age. Returns that violate local laws (e.g., underage purchase) will not be processed, and the matter may be reported to relevant authorities.

Need help?

For questions related to refunds, returns, or exchanges, please contact us at:

Email: returns@vapxtech.com
Brand slogan: Cutting-Edge for the People
Magic Bean slogan: Reach new heightsShipping returns

This policy may be updated from time to time. The version on our website is always the current one.