We sell vaporizer hardware and accessories designed for wax and concentrate use. No substances are included.

Some accessories may be compatible with specific formats, but product compatibility should always be checked on the individual product page.

No. We do not sell any substances. We sell hardware only.

Age restrictions may apply depending on your location and product category. Customers must follow all local laws.

Shipping times vary by destination and carrier. Estimated delivery times are shown at checkout.

Please review our Return Policy for eligibility, timelines, and item condition requirements.

Clean it regularly, use compatible components, and replace worn parts when needed.

All orders are shipped in discreet, plain packaging with no external branding or product imagery. The return address uses a generic company name. Packages are handled by major carriers such as USPS, UPS, or FedEx depending on your location and shipping method selected at checkout.

We ship from our fulfillment centers located in the United States. The exact origin city may vary based on inventory and warehouse location, but all orders are shipped from within the US.

Our shipping team processes orders Monday through Friday (excluding major holidays). Most orders are dispatched within 1–2 business days. Shipping speeds range from standard (3–5 business days) to expedited (1–2 business days), depending on the service you select. Please note that processing time is separate from transit time.

Once your order is shipped, you will receive a shipping confirmation email with a tracking number and a direct link to the carrier’s tracking page. You can also log into your Vapx account and view the tracking information under “Order History”.

If you have a tracking number, you can check the latest status on the carrier’s website. If the tracking shows no update for several days, please allow up to 48 hours for carrier scans. If your order is significantly delayed, contact our support team with your order number and we will investigate.

For most orders, a signature is not required unless specifically selected by the customer (where available). However, for certain high-value orders or as required by local regulations, an adult signature (21+) may be required. You will be notified during checkout if this applies.

We do not currently offer a standard price matching policy. However, we frequently run promotions and bundle deals. Subscribe to our newsletter or check our website for the latest offers.

First, check your spam or junk folder. If it’s not there, please verify that you entered your email address correctly during checkout. You can also log into your Vapx account to view your order status. If you still cannot find it, contact our support team with your order number and email address.

Total delivery time = processing time (1–2 business days) + transit time (3–5 business days for standard shipping). Expedited shipping reduces transit time. Please note that delivery to remote areas or during peak seasons may take slightly longer.

If your order has not yet been processed or shipped, please contact our support team immediately with your order number and the correct address. We will do our best to update it. Once the order has been shipped, we cannot change the shipping address.

Log in to your Vapx account, go to “Account Settings” or “Profile,” and select “Change Password.” Enter your current password, then set a new password. You will receive a confirmation email once the change is successful. If you forgot your password, click “Forgot Password” on the login page to reset it via email.

Click the “Account” icon at the top right corner of our website, then select “Create an Account.” Enter your name, email address, and a secure password. You can also create an account during checkout by providing your details and opting to save them for future purchases. A verification email will be sent to confirm your registration.

Yes. Vapx sells only hardware and accessories designed for use with legal concentrates. We do not sell any substances, including THC, CBD, nicotine, or any other controlled or psychoactive compounds. Our products are intended for legal use only. Customers are solely responsible for complying with all applicable local, state, and federal laws in their jurisdiction.

No. All products on Vapx are intended for adults of legal age (21+ in most jurisdictions). We have an age verification gate on our website and may require adult signature upon delivery. By making a purchase, you confirm that you are of legal age. We reserve the right to cancel any order if age verification fails.

We partner with experienced hardware manufacturers who specialize in concentrate vaporizers and accessories. Our focus is on reliable performance, easy maintenance, and compliance with applicable regulations. While we do not currently work with independent glass artists, we are always open to exploring collaborations with reputable industry partners. For inquiries, please contact our team via the Support page.